Campsync LLC ("Campsync," "we," "us," or "our") provides Google Business Profile management, review management, and local listing services to RV parks and campgrounds.

This policy explains what information we collect through campsync.io, how we use it, who we share it with, and what choices you have.

1. Information we collect

Information you give us

• Name, business name, park name, email address, phone number, and mailing address

• Anything you send us through a web form, by email, by text message, or during a call

• Billing information, which is handled by our payment processor and never stored on our systems

Information we collect automatically

• IP address, browser type and version, operating system, and device type

• Pages viewed, links clicked, referring URL, time on page, and scroll behavior

• Session recordings and heatmaps showing how visitors move through the site

• Cookies and similar technologies described in Section 2

Publicly available business information

When you request a Ranking Snapshot, and in some cases before you contact us, we collect publicly available information about your park from Google, Google Maps, online directories, and review platforms. This includes business names, addresses, phone numbers, ratings, review counts, and public review content. This is information anyone can see, and we use it to prepare the report.

2. Cookies and tracking

Google Analytics 4. Provided by Google LLC. Tells us which pages get viewed, how long people stay, and where visitors come from. You can opt out with the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Meta Pixel. Provided by Meta Platforms, Inc. Measures the performance of Facebook and Instagram advertising and lets us show ads to people who have visited the site. Manage your preferences in your Facebook and Instagram ad settings.

Microsoft Clarity. Provided by Microsoft Corporation. Records anonymized session replays and heatmaps showing clicks, scrolling, and mouse movement, so we can see where visitors get stuck. Clarity masks text typed into form fields by default. See https://privacy.microsoft.com.

Google Ads conversion tracking. Records that you arrived from an ad and completed an action such as submitting a form.

Functional cookies. Set by our website platform to keep the site working.

Most browsers let you block or delete cookies in their settings. Blocking them may break parts of the site. We do not respond to Do Not Track signals, since no common standard exists, but we do honor Global Privacy Control signals where the law requires it.

3. How we use your information

• To respond to inquiries and schedule calls

• To prepare and send Ranking Snapshots and other reports you request

• To set up, deliver, and support the Services if you become a customer

• To send you account, billing, and support messages

• To send marketing emails and text messages about our Services, which you can opt out of at any time

• To measure how our advertising performs and reach people who have visited the site

• To improve the website and the Services

• To detect and prevent fraud, abuse, and security problems

• To meet legal obligations and enforce our agreements

4. How we share your information

We do not sell your personal information, and we do not share it with anyone for their own marketing purposes.

We share information only in these situations.

Service providers. We use third-party companies to run our business, including website hosting, customer relationship management, email and text message delivery, phone service, analytics, advertising measurement, payment processing, and call scheduling. These companies process information on our behalf and are contractually restricted from using it for anything else. This includes Google, Meta, Microsoft, and Stripe, along with the software platforms that host our website and manage our customer records.

Legal requirements. To comply with a law, subpoena, court order, or lawful government request.

Protecting rights. To investigate or prevent fraud, security incidents, or violations of our terms, or to protect the rights, property, or safety of Campsync, our customers, or others.

Business transfer. In connection with a merger, acquisition, financing, or sale of assets. We will notify you before your information becomes subject to a different privacy policy.

5. Text messages

Campsync may send SMS and MMS messages about your inquiry, your account, or our Services.

We do not share, sell, rent, or lease mobile phone numbers or SMS consent to any third party or affiliate for their marketing or promotional purposes. Mobile information is used only to deliver the messages described in this policy, and is shared only with the service providers required to deliver them on our behalf.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for assistance, or contact us using the details in Section 11.

Our SMS program is registered under A2P 10DLC in the name of Campsync LLC.

Marketing emails include an unsubscribe link. Unsubscribing from marketing does not stop messages about your account, billing, or support.

6. Google API disclosure

Campsync's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

7. How long we keep information

We keep information for as long as we have a business reason to keep it.

• Inquiries and Ranking Snapshot data: up to 24 months

• Customer account records: for the length of the subscription and up to 24 months afterward

• Website analytics: according to each provider's retention settings, generally 14 months or less

• Billing records: as long as tax and accounting law requires, generally seven years

When we no longer have a reason to keep information, we delete it or strip out the details that identify you.

8. Security

We use HTTPS across the site, limit access to information to people who need it, and rely on established providers for storage and processing.

No system is perfectly secure and we cannot guarantee that unauthorized access will never happen. If a breach affects your personal information, we will notify you as required by law.

9. Your rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and how we use it

• Get a copy of it

• Correct information that is wrong

• Delete your personal information

• Opt out of targeted advertising and of the sale or sharing of personal information

• Not be treated differently for exercising these rights

We do not sell personal information.

Residents of California, Texas, Virginia, Colorado, Connecticut, Utah, Montana, Oregon, and other states with comprehensive privacy laws may exercise these rights regardless of where we are located.

To make a request, email local@campsync.io with the subject line "Privacy Request." We will confirm within 10 business days and respond within 45 days, and will tell you if we need more time. We may ask you to verify your identity first.

To appeal a denied request, reply to our response with the word "Appeal." We will respond within 60 days.

10. Children

The Services are for businesses and are not directed to anyone under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy. When we do, we will change the "Last updated" date above. If the changes are significant, we will notify customers by email before they take effect.

12. Contact us

Campsync LLC

5049 Edwards Ranch, Fort Worth, TX 76109

privacy@campsync.io

817-518-8138

For privacy requests, use the subject line "Privacy Request."